Terms & Conditions

Office and warehouse hours are Monday–Friday, 9:00am–4:00pm. Orders may be placed by phone or email and will be confirmed via email. Please check all items on your rental form for accuracy before signing. Equipment is not considered reserved until this agreement is signed and a credit card authorization and/or ACH form is completed. Orders should be finalized with equipment quantities, details, and final payment 5 days prior to delivery. Any changes thereafter are subject to availability, additional fees, and/or cancellation fees. All rental items are subject to an 18% labor fee.

Rentals are payable in advance. A valid credit card and/or ACH bank information must be on file as security for the replacement cost of items lost, damaged, or stolen. A 50% non-refundable deposit and a signed agreement are required to reserve an order. Lessor accepts Visa, MC, Amex, corporate checks, and ACH only. Charges for all lost or damaged items are due upon receipt and will be charged to the card and/or ACH on file. Deposits received by Lessor are considered acceptance of the contract and terms; the contract must be paid in full 72 hours prior to delivery or customer pick-up.

Notice of 4 days prior to the delivery date is required to cancel a reservation. Any special-order or subleased equipment is nonrefundable. All cancellations or restrictions made within 4 days of delivery or customer pick-up are subject to a 50% restocking fee. Once items leave the warehouse they are considered "rented." Additions to an order will be honored if available. Tent items are subject to be charged in full 4 days before the event.

A representative can be reached after hours by dialing the office at 404-425-9966. Any new order or addition placed after hours will incur additional fees.

Delivery and pick-up times are between 9am–4pm, Monday through Saturday. Anytime beyond that is considered "after hours" and is subject to additional fees. Trucks are routed and loaded the day prior to delivery by 12:00pm. Time windows are estimates only; actual times may vary due to routing, location, scheduling, and traffic. We will do our best to notify you of any delays. Lessee agrees to pay an extra charge for deliveries and pick-ups that are more than 50 feet from the truck, require stairs or elevators, request specific time slots, or fall outside regular business hours. If setup is requested, a complete diagram must be provided 48 hours prior to delivery or Lessor will not be responsible for setup. Upon pick-up, all items should be staged and ready in the same manner they were received. Lessee agrees to pay an additional fee if equipment is unavailable due to (but not limited to) locked gates, garages, doors, or unattended residences.

Lessee represents and warrants that they carry liability insurance for injury to person and property of at least a $1,000,000 combined single limit, and insurance against loss or damage to the equipment of at least $1,000,000. Lessee agrees to count all items on arrival to ensure accuracy before signing as received, and assumes responsibility for equipment from receipt until it is returned, agreeing to use it prudently and reasonably. Lessee is liable for any loss, theft, damage, breakage, or destruction; all lost or broken items have an associated replacement value, payable upon receipt of invoice. Credits are issued for lost items if returned within 3 days. Discounts, trades, or donations do not release the signee or company from charges for loss, damage, or theft. All items must be returned in the same condition received. Tables and chairs should be covered or bagged, folded, stacked, and staged in a clean, dry location. All flatware, serving pieces, and china must be rinsed free of food residue and placed in the supplied crates, racks, or bins to avoid a 10-cent-per-item cleaning fee. Linens should be returned in the supplied linen bags or bundled — never in plastic bags, to avoid mold/mildew damage charges. Linens lost, torn, burned, or soiled beyond cleaning are subject to a replacement fee. Lessee agrees to provide an appropriate vehicle and tie-downs for customer pick-ups and returns; Lessor is not liable for property damage or personal injury associated with customer pick-ups and returns. Lessee agrees to be charged for late returns and any extra days equipment is out of inventory. When using cooking or heating equipment, the client acknowledges the safety requirements associated with those items and the use of propane.

Site visits are suggested for tents larger than 20×20. Lessee is responsible for all permits, permissions, or inspections required by law and/or property owners. Lessor will provide a fire-retardant flame certificate to accommodate permitting. Quotes are based on normal installation on level ground, staked into the ground unless otherwise noted. Lessee is responsible for properly marking underground utilities (gas, water, electrical, sprinkler) prior to installation of staked tents; if the ground is not properly marked, Lessor cannot be held responsible for damage to utility or sprinkler lines caused by staking. Stakes are driven up to 4' deep.

Tents are NEVER to be used as a storm shelter. In severe weather — including but not limited to lightning, heavy rain, and high winds — the tent should be evacuated. Lessee is responsible for creating an inclement-weather backup and emergency evacuation plan for the event.